Collection of personal information . We collect information required to open Accounts, transact business effectively and to safeguard your assets and your privacy according to the terms of our Customer Agreement and other documents provided at www.kineticex.com/en/policy. To do this, we gather information to help us assess your needs and preferences.
The information we collect directly from you includes information required to communicate with you and to comply with applicable AML/CFT regulations, including your name, date of birth, mailing address, telephone number, e-mail address, messengers and/or social networks ID, financial information: source of funds you deposit or intend to deposit to us, source of wealth, your balances with us, occupation and name of your employer, payment information: deposits and withdrawals amount, date of payment, banks and other payment institutions involved in the payment process; Your trading information: orders and their execution results; technical information such as your IP addresses used to access our website and services, your activity logs in our systems.
We also collect information that you provide by filling in forms on our website, in emails, by calls, in our live chat, support center, information you provide to us in the applications we ask you to fill in, details of your visits to our website, details of your emails, calls and requests sent through the live chat, support center from, including, but not limited to: traffic information, location information, weblogs and other communication information, the resources that you access, devices and services you use to contact us.
Usage of personal information. We only use personal information as appropriate to provide you with a high quality of service and security. For example, we may use the information collected from you to verify your identity and contact information. We may also use this information to establish and set up your accounts, issue an account number and a secure password, maintain your accounts activity, and contact you with accounts information. This information helps us improve our services and inform you about new products, services or promotions that may be of interest to you.
Our affiliates and partners . We may share information with affiliates if the information is required to provide the product or service you have requested, or to provide you with the opportunity to participate in the products or services our affiliates offer. We may also forge partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to our Customers. In order to ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, we may share some information with partners, affiliates and alliances. This allows them to better understand the offers that are most relevant and useful to yourself. The use of Your personal information is limited to the purposes identified in our relationship with the partner or affiliate.
Non-affiliated third parties. We do not sell, license, lease or otherwise disclose Your personal information to any third party for any reason, except as described below.
We reserve the right to disclose your personal information to third parties when required to do so by law to regulatory, law enforcement or other government authorities. We may also disclose your information as necessary to credit reporting or collection agencies. We may also disclose your information to non-affiliated third parties if it is necessary to protect the Company's rights or property.
Your personal information may be shared with our software vendors and IT services providers including trading platform providers, which provide us with the software, its maintenance, support. We limit an access of such IT vendors to our information systems to the best of our abilities.
To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to our business. We may also provide a party with Customer information from our database to help us to analyze and identify Customer needs and notify Customers of product and service offerings. Use of the shared information is strictly limited to the performance of the task we request and for no other purpose. All third parties with which we share personal information are required to protect personal information in a manner similar to the way we protect personal information.
Opting out of disclosure of non-public personal information . You may direct us not to disclose non-public personal information to certain non-affiliated third parties. To opt out of sharing non-public personal information with non-affiliated third parties, please contact a client service representative. An opt-out election made by one account owner of a joint account is applicable to all account owners of the joint account. An opt-out election must be made for each separate Account you hold with us.
As our customer you are entitled to:
Obtain from us an information whether your personal information is being processed by us. You may also access your personal information and request us to provide you with a copy of your personal information;
Obtain from us without undue delay the rectification of inaccurate personal information. You also have the right to have incomplete personal information completed;
Subject to the information protection regulations applicable to you, you may request from Kineticex the erasure of your personal information without undue delay. The request shall be made on the legal grounds provided in the information protection regulations applicable to you, which include among other:
The personal information are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw your consent on which the processing is based according to the provisions of the applicable to you information protection regulations and where there is no other legal ground for the processing;
You object to the processing pursuant to the applicable information protection regulations and there are no overriding legitimate grounds for the processing, or the information subject objects to the processing;
The personal information have been unlawfully processed;
The personal information have to be erased for compliance with a legal obligation in European Union or the law to which Kineticex is subject.
You should also pay an attention that being a financial services provider we shall keep a part of your personal information to comply with applicable AML/CFT regulations. Your request to erase your personal information would not affect such part of the personal information.
Subject to the information protection regulations applicable to you, you may request from Kineticex to restrict processing of your personal information in the following cases:
The accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of your personal information;
The processing of your personal information is unlawful and you oppose the erasure of your personal information and request the restriction of their use instead;
Kineticex no longer needs the personal information for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims;
You object to processing pursuant to the applicable information protection regulations pending the verification whether the legitimate grounds of us override yours.
You shall be notified by us once any rectification or erasure of personal information or restriction of processing to each recipient to whom the personal information have been disclosed takes place;
Receive your personal information, provided to Kineticex, in a structured, commonly used and machine- readable format and you have the right to transmit those information to any third party. You may also ask us to transmit your personal information directly from Kineticex to other person in case such other person support the information formats and secure connections used by Kineticex to transmit such information;
Object, on grounds relating to your particular situation, at any time processing of your personal information. If you do so, Kineticex wouldn’t process your personal information unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. Such grounds include among other the responsibilities of Kineticex arising out of AML/CFT regulations;
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. However, we could do so if this is necessary for entering into, or performance of, a contract between us. We use an automated information system, which collects and process your personal information and make a pre- decision in respect to the entering into agreement with you or requests an additional information from you in order to execute our obligations under the agreement with you.
We may share Website usage information about visitors to the Website with reputable advertising companies for targeting our Internet banner advertisements on this site and other sites. For this purpose, pixel tags (also called clear gifs or web beacons) may be used to note the pages you've visited. The information collected by the advertising company through the use of these pixel tags is not personally identifiable.
Security of Personal Information. We maintain strict security standards and procedures with a view to preventing unauthorized access to your information by anyone, including our staff.
We use different organizational and technological measures to protect your personal information such as pseudonymisation and encryption. As a part of the pseudonymisation process when you establish a business relationship with us we assign to your accounts the unique identifiers (UID) which make your personal information no longer be attributed to you without the use of additional information from our information system. Your UID instead of your name is used in most of the information systems we utilize to provide you with our services. Only a limited number of our staff and third parties have an access to the information system where your personal information in conjunction with UID is stored.
We use leading encryption technologies to secure your information on a hardware and software levels. The software protection tools include strict control mechanisms as follows: SSL, TLS.
Retention of Personal Information. We retain your personal information for the whole period of the business relationship with you and 5 years from the moment termination of such relationship. However, the period of your personal information retention can vary for different information types in the context of different products, actual retention periods can vary significantly. The criteria used to determine the retention periods include, for instance:
The period of information processing needed to provide the services. This includes such things as maintaining and improving the performance of those services, keeping our systems secure, and maintaining appropriate business and financial records. This is the general rule that establishes the baseline for most information retention periods.
The information subject's consent for a longer retention period. If so, we will retain information in accordance with the consent.
Kineticex is subject to a legal, contractual, or similar obligation to retain the information. Mandatory information retention laws including AML/CFT regulations can be applied in the applicable jurisdiction, government orders to preserve information relevant to an investigation, or information that must be retained for the purposes of litigation.
Communications. Unless otherwise indicated for a particular service, any communications or material of any kind that you e-mail or otherwise transmit through the services, including information, data, questions, comments or suggestions will be treated as non-proprietary and non-confidential.
We are entitled, but not obligated, to review or retain your Communications.
We may monitor your Communications to evaluate the quality of service you receive, your compliance with this Agreement, the security of the Web site, or for other reasons. You agree that such monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which we monitor your Communications. In no event will we be liable for any costs, damages, expenses or any other liabilities incurred by you as a result of our monitoring activities.
Contact. If you have a privacy concern, complaint or a question regarding your personal information collecting, processing and keeping, please contact the Information Protection Officer by email email@example.com, by phone +_______________ or send a correspondence to Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines. We will respond to questions or concerns within 30 days.
Unless otherwise stated, Kinetic Revolution Ltd. is information controller for personal information we collect through the services subject to this statement.