The refund procedure by the Provider of Exchange Platform www.kineticex.com (hereinafter – the “Company” or “We”) is governed by this Refund Policy.
Due to the nature of our business, no refunds are provided by the Company. The only exception is made if you are not the Customer of the Company, i.e. you do not hold a verified eWallet with the Company. In this case, Company will refund any money received from you via bank transfer. Thus, withdrawing it back to the same card you used for deposit will not be allowed.
Without derogating from the provisions above, it is expressly stipulated that you are free to use a withdrawal procedure to get funds from your eWallet. The ways of withdrawal provided by the Company and the withdrawal procedure are disclosed on our Website www.kineticex.com.